Help

Support

Real people in Newcastle, NSW — we build SubbieOS and we answer the emails.

Get in touch

The fastest way to reach us is email: office@newcastlewaterproofing.com. We aim to reply within one business day. When you write, it helps to include your business name and, if something isn't working, what you were doing and what you expected to happen.

Common questions

• Can't sign in?Use “Sign in” and request a fresh email code. If your email has changed, email us and we'll sort it.
• On site with no signal? The field app lets your crew capture time and photos on the open screen; entries sync when the connection comes back.
• Adding your team? Owners and admins can invite crew from the office dashboard; field logins only ever see the field app.
• Connecting Xero? Connect it from Integrations; you can disconnect any time and we only use the data you authorise.

Report a problem

Found a bug, or something looks wrong with your numbers? Email us with the details and a screenshot if you can. If you believe you've found a security issue, please email us directly rather than posting it publicly, and we'll get onto it quickly.

Privacy and terms

See our Privacy Policy for how we handle your information and our Terms of Service for the terms of use.